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Case Studies
National Cable Company
Fortune 100 Cable Company, On Line and Accessible, Problem Solved with a 99.9% Service Level
A Los Angeles-based cable provider wanted to improve upon their existing practice of sending documents from their field offices to a central location. The company's main goal was to simultaneously improve processes and reduce costs. When faced with the challenge, GRM demonstrated its Online Record Center. The simplicity of the system, combined with the outsourced hosting model and its ability to facilitate the processes, quickly impressed the management team of the cable provider.
National Wireless Phone Company
GRM EDM's Smart Portal Solution Provides Contract Management and Uncovers FRAUDULANT ACTIVITY Equating to a 5.6 Million Dollar per Year Savings.
A National Wireless Telephone Company (National Wireless) with VR stores operating across America and thousands of independent resellers located on streets corners and in mall kiosks everywhere, faced an explosion of problems associated with its rapid growth. The cell phone business model relied on thousands of signed contracts, each representing commission to the associated salesperson. National Wireless wanted a contract management solution to manage both customer contracts and associated commissions. Yet as GRM EDM would quickly uncover after supplying the immediate solution, a more complex problem existed, one that included compliance and salesperson fraud.
Fortune 100 Cable Company, On Line and Accessible, Problem Solved with a 99.9% Service Level
A Los Angeles-based cable provider wanted to improve upon their existing practice of sending documents from their field offices to a central location. The company's main goal was to simultaneously improve processes and reduce costs. When faced with the challenge, GRM demonstrated its Online Record Center. The simplicity of the system, combined with the outsourced hosting model and its ability to facilitate the processes, quickly impressed the management team of the cable provider.
National Wireless Phone Company
GRM EDM's Smart Portal Solution Provides Contract Management and Uncovers FRAUDULANT ACTIVITY Equating to a 5.6 Million Dollar per Year Savings.
A National Wireless Telephone Company (National Wireless) with VR stores operating across America and thousands of independent resellers located on streets corners and in mall kiosks everywhere, faced an explosion of problems associated with its rapid growth. The cell phone business model relied on thousands of signed contracts, each representing commission to the associated salesperson. National Wireless wanted a contract management solution to manage both customer contracts and associated commissions. Yet as GRM EDM would quickly uncover after supplying the immediate solution, a more complex problem existed, one that included compliance and salesperson fraud.